Cancellation & Return Policy
Cancellation Policy
Before Shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at support@leafyshala.com.
Post Shipment:
Cancellation after the order has been shipped is currently not possible since the order is already handed over to our courier partner.
- If you cancel an order already handed over to the courier company, they may still attempt delivery.
- If a customer denies receiving a COD order during delivery, all their future COD orders will be canceled without further notice. Thereafter, the customer will only be able to place prepaid orders on our website.
Returns, Replacements, and Refunds
Replacement Policy:
We offer a 7-day replacement policy for items that arrive in a damaged condition. Customers must provide a video recording of the parcel opening to raise a replacement request.
Steps to Request a Replacement:
Contact Us:
- Email our Customer Support team at support@leafyshala.com within 7 days of receiving the order.
Provide Details:
- Share your order ID and details of the damaged product.
- Email images and a video of the damaged product along with the order number for reference.
Return Policy:
All sales are final. We do not offer returns or refunds at the moment.
This updated policy provides clear communication about the 7-day replacement timeframe. Let me know if further adjustments are needed!